Writing

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Maximizing Serendipity

The title of this online space is "Maximizing the serendipity around you" which comes from Nassim Nicholas Taleb's The Black Swan, and is as much of a universal business rule I've ever heard and followed.To me it means that you [...]  Read more

Users Experiences

I was thinking this morning that one way to create a service of real value is to ensure that the way a user experiences that service is commensurate with the value you are trying to deliver to the user. Feels [...]  Read more

You Can’t Make Word of Mouth Viral

"Virality is something that has to be engineered from the beginning…and it’s harder to create virality than it is to create a good product. That's why we often see good products with poor virality, and poor products with good virality. [...]  Read more

I Want To Be A Platform

We all want to create or invest in platform businesses - those that enable other businesses or participants to add features, content, build other things into/onto the platform, extract associated but not directly related content therefrom, thereby creating infinite scale [...]  Read more

Don’t Get High On Your Own Supply

"Lesson number two: don't get high on your own supply" -- Elvira HancockAt betaworks we try to (over) simplify some key principles (no business development, for example) to operate our businesses, and look for inspiration for those ideas in disparate [...]  Read more